Wednesday, July 31, 2019

My Last Duchess Analysis

Robert Browning loosely based his poem ‘My Last Duchess' on the story of Duke Alfonso and the Duchess Lucrezia de' Medici, who lived in the 16th century. The Duke is the narrator in this poem, and he talks of his last Duchess' portrait, which in turn slowly reveals his arrogant and selfish nature as her reminisces about her. When you first start reading the poem, you can see that the Duke thinks the Duchess is very beautiful- â€Å"paint could not hope to reproduce†.She was also kind-hearted and easy to please, but as you read on you realise the Duke thinks of these qualities as ‘faults' because she doesn't reserve her attention for him; he believes he is better than everyone else due to his rank and power. He misinterprets the fact that everyone is fond of her and accuses the Duchess for having multiple affairs when actually she was just responding with her natural kindness. This shows that the Duke was very selfish, and you could say he only liked the Duchess bec ause of her beauty.The Duke Alfonso and Lucrezia de' Medici were only married for two years before Lucrezia died under suspicious circumstances. Many say the Duke poisoned her, which shows how the Duke was only in love with her looks and how selfish he was. In the poem the Duchess' death is caused by the Duke, as shown in the line â€Å"[He} gave commands; Then all smiles stopped together†. Her death was caused when the Duke realised he couldn't control her; she still had her faults and the Duke hated them.Even after death he tries to control her by trapping her in a painting, where the â€Å"spot of joy† on her cheek is frozen in time, leaving the Duchess constantly smiling at those who look at her, if the Duke allows. Even though it is the Duke narrating the poem and he is the one complaining about the way the Duchess acted, it is not him that you pity- it's the Duchess who you empathise with for having such a horrible husband.

Tuesday, July 30, 2019

Brand Communication

Journal of Consumer Marketing Emerald Article: Brand communities for mainstream brands: the example of the Yamaha R1 brand community Reto Felix Article information: To cite this document: Reto Felix, (2012),†Brand communities for mainstream brands: the example of the Yamaha R1 brand community†, Journal of Consumer Marketing, Vol. 29 Iss: 3 pp. 225 – 232 Permanent link to this document: http://dx. doi. org/10. 1108/07363761211221756 Downloaded on: 08-10-2012 References: This document contains references to 47 other documents To copy this document: [email  protected] comAccess to this document was granted through an Emerald subscription provided by Dublin City University For Authors: If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www. emeraldinsight. com/authors for more information. About Emerald www. emeraldinsight. com With over forty years' experience, Emerald Group Publishing is a leading independent publisher of global research with impact in business, society, public policy and education.In total, Emerald publishes over 275 journals and more than 130 book series, as well as an extensive range of online products and services. Emerald is both COUNTER 3 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. *Related content and download information correct at time of download. Brand communities for mainstream brands: the example of the Yamaha R1 brand community Reto Felix ? Department of Business Administration, University of Monterrey, San Pedro Garza Garc? , Mexico Abstract Purpose – The purpose of this study is to understand consumers’ product use, practices, identity, and brand meanings in the co ntext of a brand community dedicated to a mainstream Japanese motorcycle brand. Design/methodology/approach – A qualitative research approach was used in the form of netnography (i. e. ethnography adapted to the study of online communities). Findings – On the product level, consumers experience multiple con? icts and negotiations of meaning related to the use of the product. These ? dings are reproduced on the brand level, where members of the brand community present a more differentiated look on the brand, accompanied by lower levels of admiration and identi? cation with the brand, as in previous reports of brand communities for brands such as Apple, Jeep, or Harley-Davidson. The results suggest that consumers for mainstream brands may be more prone to multi-brand loyalty instead of single-brand loyalty. Practical implications – Marketers should monitor motivations, attitudes, and decision-making processes on both the product and the brand level.Further, non-co mpany-run online communities such as the Yamaha R1 forum bear the risk of community members transmitting brand information in a way not desired by the company. Thus, marketers should consider sponsoring an entire discussion website, a forum, or part of a forum. Originality/value – Whereas previous studies on brand communities have concentrated predominantly on highly admired and differentiated brands, such as Apple or Harley-Davidson, this study investigates consumer practices, identities, and negotiations of meaning on both the product and brand level for a less differentiated mainstream brand.Keywords Brand community, Brand loyalty, Netnography, Identity, Consumer behaviour, Brand management Paper type Research paper An executive summary for managers and executive readers can be found at the end of this article. Introduction to brand communities and literature review Community-based brand relationships in marketing literature have been discussed commonly with a focus on bra nd communities. A brand community is a â€Å"specialized, nongeographically bound community, based on a structured set ? f social relationships among admirers of a brand† (Muniz and O’Guinn, 2001, p. 412). Brand communities have been found to be crucial in order to understand brand loyalty (Fournier and Lee, 2009; McAlexander et al. , 2002, 2003). They are based on a shared interest in the brand (Algesheimer et al. , 2005) and, more speci? cally, on the three characteristics of consciousness of kind, shared rituals and traditions, and a ? sense or moral responsibility (Muniz and O’Guinn, 2001). As a positive outcome of brand communities, consumers may engage in cocreation (Schau et al. 2009), and religious-like relationships between consumers and brands may evolve, as documented in the case of the Apple Newton brand ? ? community (Muniz and Schau, 2005; Schau and Muniz, 2006). The current issue and full text archive of this journal is available at www. emeraldin sight. com/0736-3761. htm Journal of Consumer Marketing 29/3 (2012) 225– 232 q Emerald Group Publishing Limited [ISSN 0736-3761] [DOI 10. 1108/07363761211221756] Because of their geographical independence, brand communities can exist in the form of local clubs or interest groups (Algesheimer et al. 2005; Schouten and McAlexander, 1995), entirely on the Internet (Kozinets, ? 1997; Muniz and Schau, 2005), or in combined form (Kozinets, 2001). Further, brand communities have emerged for virtually any product, such as cars (Algesheimer et al. , 2005; Leigh et al. , 2006; Luedicke et al. , 2010; McAlexander ? et al. , 2002; Muniz and O’Guinn, 2001; Schouten et al. , 2007), motorbikes (Schouten and McAlexander, 1995), computers (Belk and Tumbat, 2005), groceries (Cova and Pace, 2006), or movies and television series (Brown et al. , 2003; Kozinets, 2001).The common denominator of the brands patronized in brand communities is a clear and unique positioning in combination with consumers who strongly identify with the brand. Consumers de? ne themselves by the brands they consume as well as the brands they do not consume, and brands are clearly classi? ed into â€Å"our brands† ? and â€Å"other brands† by the community (Muniz and Hamer, 2001). In other words, members of a particular brand community are not only supposed to be more loyal to the own brand, but also substantially less loyal to competing brands.This phenomenon has been described as oppositional brand ? loyalty by Muniz and O’Guinn (2001) and may lead to enhanced intergroup stereotyping, trash talk targeted at members outside the community, and emotional pleasures from news about a rival’s failure (Hickman and Ward, 2007). In extreme cases, oppositional brand loyalty can turn into active consumer resistance or anti-brand communities (Hollenbeck and Zinkhan, 2006; Luedicke et al. , 2010). However, brand communities are not free of oppositional forces and negotiations of meaning coming from inside.Rather, brand communities may embrace consumers who are 225 Brand communities for mainstream brands Reto Felix Journal of Consumer Marketing Volume 29  · Number 3  · 2012  · 225 –232 critical with the brand or the product in general, and it would thus be overly optimistic to expect equally high levels of loyalty from all visitors of a brand community. For example, Kozinets (1999) classi? es members of virtual communities according to the identi? cation with the consumption activity (or brand) and the intensity of the social relationships with other members of the community.Whereas insiders show both high levels of brand identi? cation and social orientation towards the community, other members may have lower levels of brand identi? cation (minglers), lower levels of social relationships with the community (devotees), or both (tourists). Especially consumers who are simultaneously members in competing brand communities in the same product ca tegory may have high levels of participation in the communities, but without showing high levels of brand loyalty or admiration for the brands (Thompson and Sinha, 2008).In an application of these segmentation approaches to a sample of videogame players (Settlers of Catan) and a Swatch brand community, Ouwersloot and Odekerken-Schroder ? (2008) ? nd one segment of community members who are highly interested in the product, but not in the brand (36 and 7 percent, respectively) and a second segment including consumers who are neither interested in the product, the brand, or social relationships, yet still prefer to remain in the community (15 and 7 percent, respectively).Thus, it can be argued that consumer responses, such as satisfaction or loyalty, operate not only on the brand, but also on the product level (Torres-Moraga et al. , 2008). In the following analysis of an online brand community for a Japanese mainstream motorcycle brand, it is shown how consumers negotiate product and brand meanings, and how identity construction and brand attitudes are affected. The analysis is divided into a ? rst part on issues related to the activity and practices of riding a sports bike and the identity of sports bike consumers in general, and a second part on brand attitudes and how brands mediate identity construction. as chosen as the primary data source. Yamaha is one of four mainstream Japanese motorcycle brands with worldwide sales of US$12. 5 billion in 2009 (Yamaha Motor Co. , 2009). As a comparison, Harley Davidson’s same year consolidated sales from motorcycles and related products were US$4. 3 billion (Harley-Davidson, 2009). The Yamaha R1 forum is primarily dedicated to Yamaha’s top-of-the-range sport bike, the Yamaha R1, but there are also members subscribed to the forum who either have motorbikes from different brands, such as Honda, Suzuki, Kawasaki, or Ducati, or who currently do not have a motorbike.As of June 14, 2010, the R1 forum had 107,24 9 subscribed members and more than four million postings in approximately 265,000 threads. The threads in the forum are organized into ? ve different sections: 1 Community 2 R1-related discussion 3 Technique, racing, and stunt discussion 4 Marketplace/classi? ed. 5 Misc. section. After starting reading threads in the Community section, it was possible to identify preliminary themes and issues by further browsing through the postings. At a very early stage of the research, evidence was found for more complex and ambiguous brand relationships than in previous studies on brand communities.Following a purposive sampling approach (Lincoln and Guba, 1985; Wallendorf and Belk, 1989), reading and downloading posts were continued as long as analysis of the postings generated new insights and did not lead to redundancy (Belk et al. , 1988). At a later stage of the study, the forum’s search engine was used to immerse more systematically into the data. Over the period between August 2006 and June 2010, around 10,000 postings were read, of which approximately 300 were downloaded. Organization, analysis, and ethical procedures In a ? st step, downloaded postings were pre-classi? ed into different categories and reoccurrences were coded by assigning one or several codes to the statements in the postings. Using an iterative approach, jumping back and forth between coded and uncoded statements facilitated the interpretation of the data. Codes were then condensed into more meaningful constructs and subsequently into interpretive themes in order to obtain relevant layers of meaning and richly textured interpretations (Arnould and Wallendorf, 1994).This procedure allowed a grounded, hermeneutic interpretation to emerge from the data that did not strive for representativeness, but rather for analytic depth and relevance. In order to impede the tracking of forum members’ identities, user names were changed to generic member names, such as â€Å"forum member 1. † Deviating from Kozinets’ (2002) recommendations, permissions from community members to use direct quotations were not requested. The reason for this decision was twofold: First, in an initial attempt to contact community members, only one response out of ten emails sent was obtained.If only those postings had been used that responses had been received for, the pool of usable data had been reduced signi? cantly. And second, Langer and Beckman’s (2005) reasoning was considered in that postings in an internet community forum are intentionally public postings, comparable to readers’ letters in a newspaper, and that it would be highly unusual to seek 226 Method Netnography was used to explore brand relationships and identity construction for an online community of a mainstream Japanese motorcycle brand. Netnography has been de? ed as â€Å"ethnography adapted to the study of online communities† (Kozinets, 2002, p. 61) and has been used in consumption context s such as the X-Files (Kozinets, 1997), Star Trek (Kozinets, 2001, 2006), wedding messages (Nelson and Otnes, 2005), cars (Brown et al. , 2003), and consumer gift systems (Giesler, 2006). Similar to traditional ethnography, netnography is open-ended, interpretative, ? exible, metaphorical, and grounded in the knowledge of the speci? c and particularistic (Kozinets, 2002). However, netnography is usually faster, simpler, and less expensive than traditional ethnography (Kozinets, 2002, 2006).Further, it has been argued that new online communication technologies have â€Å"expanded the array of generalized others contributing to the construction of the self† (Cerulo, 1997, p. 386), and netnography as a tool of analyzing online communities is thus able to integrate the broadened spectrum of agents involved in the construction of individual and collective identity. Data collection Because of its size and relevance for the motorcycle community, the Yamaha R1 forum (www. r1-forum. c om) Brand communities for mainstream brands Reto Felix Journal of Consumer Marketing Volume 29  · Number 3  · 2012  · 225 –232 ermission to use direct quotations in this context. However, Kozinet’s concerns about adequate ethical procedures in netnography research are certainly valid, and the pragmatic issue (non-responses for permission requests) ? nally was the one that complicated following his recommendations. The product level: practice and identity Although recreational motorcycling in general is considered a high-risk leisure time activity, there are different segments within the motorcycle community that distinguish themselves in attitudes and behaviors related to riding style and speed.On one extreme of street bike riding are the easy-rider oriented owners of choppers or touring bikes who prefer to ride at moderate speeds and enjoy the immediate experience with the environment. On the other extreme are sports bike enthusiasts who prefer a fast, competiti ve riding style that is often accompanied by the exhibition of riding skills and risky stunting maneuvers such as performing wheelies (Haigh and Crowther, 2005).Commercial sports bikes aim to be copies of racing bikes used by professional riders at the Moto GP or Superbike competitions, and a modern liter bike, available at dealerships for under US$15,000, accelerates from zero to 200 km/h (125 miles) in less than ten seconds and reaches speeds in excess of 290 km/h (180 miles). A complete safety gear, consisting of helmet, leather gear, gloves, and boots, is considered an obligation for any sports bike rider by some, but lead to mock comments by others, ridiculing the â€Å"power ranger† out? t of sports bike riders. An important number of psychological and social con? cts are derived from the inherent nature of sports bike riding. Physical, functional, ? nancial, psychological and social risks form a complex, multilayered ? eld of tensions and constraints that are constantl y negotiated by the individual, both internally and externally, and rarely resolved with simple heuristics. The actual or anticipated implications of an accident are dominant in many of the comments on the R1 forum, as the following sequence of succeeding narratives related to accidents and quitting riding suggests: I quit riding one time in my life.I was just getting married, building a house, etc. [. . . ] and coincidentally I was involved in a string of near misses: cars cutting me off, almost getting side swiped by an idiot who didn’t know how to turn into his own lane, getting run off road and up over a curb through a gas station parking lot by a garbage truck who just decided he wanted to cut across two lanes with no warning. It was my opinion that there was just some bad energy around me right then, and with all the other stress in my life maybe it was adding to the problem. I don’t know.I hung it up for a few years, then got back into it when everything felt ri ght again. It still feels right [. . . ] all the while I’ve witnessed bike wrecks, been close to others’ fatal accidents, laid my own bike down at a track day, etc. [. . . ] but it still feels right for me. My single rule is that as long as my head is in the game, then it’s â€Å"rightâ€Å". If my head is constantly focusing on crashing, dying, etc. [. . . ] then it’s time to take another time-out. Shouldn’t be riding if you can’t focus on what you’re doing. Period. No shame in that (forum member 1).I’ve seen bad accidents but also I believe its mental. With so many, â€Å"I’ve gone down† threads, it can eat your con? dence away and make riding not fun. If it ain’t fun, that’s a good time to step back and let time rebuild your enjoyment (forum member 2). [. . . ] Subscribed [. . . ] (forum member 3). Personally everyday that I wake up and am fortunate enough to ride I tell my wife I love her I get my brain focused and I always keep reminding myself that this could be my last ride and I think that is half the reason I ride so responsibly on the street.I don’t want to have a last ride I love this sport. I have been down once very hard and that was a wake up call but I can’t give up what I love and to all my friends and fellow riders if I do go down and don’t get up please keep riding for me cause I would do the same (forum member 4). The con? ict between the hedonistic and aesthetic pleasures of riding a bike and the inherent risks involved in the activity becomes salient in forum member 2 comment about how riding a motorcycle should be related to fun. Speci? life events, such as those mentioned in forum member 1 narrative, amplify these tensions and may lead to important changes in attitudes or behaviors. However, these attitudinal or behavioral changes are frequently dynamic and unstable in time. For example, the decision to quit riding is in many cases a temporal one, and forum members compare riding to an addiction such as drinking or smoking. This addiction-like need to ride a motorbike then becomes an important factor in identity construction: From the point of view of the individual, riders do not choose riding a motorbike in order to signal certain values.Rather, as expressed by forum member 4, the activity forms a natural part of the self and is just there, similar to early conceptualizations of gender or race in the essentialist identity logic. Riding a bike is elevated to a mission that does not leave room for choices, and fellow riders are encouraged to honor the dead by continuing the mission and keeping the spirit alive. The inherent trait of being addicted to motorcycles is assessed critically in a re? ective discourse by many riders. For example, forum member 5 explains that he is aware of the multiple con? cts that surround his hobby, but apparently resolves these con? icts by stating that riding is the most importan t thing in his life, and that he has learned that riding makes him happy. The shared consciousness and discourse related to themes such as the risk of experiencing a severe accident, losing a fellow rider, or problems with girlfriends, spouses, or the family in general, leads to a collective identity that is constructed, complex, and deprived of precise classi? cations. The brand level: attitudes mediating identity constructionThe negotiations of meaning related to the practice of riding a sports bike are reproduced at the more speci? c brand level. Whereas previous research on brand communities has been largely focused on communities with extraordinary high levels of brand loyalty and commitment, members of the R1 sports bike community show a more ambiguous and differentiated relationship with the Yamaha brand: I’m really faithful to Yamaha, but when sitting on a new R1 and a new GSXR1000 side by side, I have to say I like the Suzuki. The R1 just feels so much [. . . bigger. I don’t know. Also, the magazines bitch about the suspension [. . . ] yet how many serious track people leave suspension stock anyway? Regardless, I’m too poor to buy a new bike, so I’ll continue riding my 02 R1 on the track (forum member 6). Faithfulness in this context is not experienced as absolute loyalty to only one brand. Rather, it is legitimate to question publicly the qualities of the favorite brand. Contrary to what might be expected, forum member 6 receives very few objections from the community members, and a relatively ational, attribute-based discussion of the merits and disadvantages of different motorcycle brands and models follows. In general, discourses presented by the forum members include few elements of real enthusiasm and emotional commitment for the brand. Apparently, community members perceive both the products and the brands in the sports bike category as little differentiated. This does not mean that R1 owners are dissatis? ed with th eir bike 227 Brand communities for mainstream brands Reto Felix Journal of Consumer Marketing Volume 29  · Number 3  · 2012  · 225 –232 r the Yamaha brand in general. Rather, the speci? c situation of the sports bike community suggests customers who are highly satis? ed with their brand, yet nevertheless would switch to another brand easily. It has been suggested that brand loyalty can be measured by asking individuals how likely it is they would recommend the brand to a friend or colleague (Reichheld, 2003). Because people new to sports bike riding frequently ask for advice on the forum, a great number of posts are related to what bike from which brand would be recommended.Typical answers include statements such as â€Å"any of the new bikes are great† (forum member 7) or â€Å"I’ve spent some time on all the bikes and seriously there is no true winner, no matter what you get nowadays is a rocket out of the crate and you will be getting a good bike! Each has its ups and down but overall I could see myself on any of them really! † (forum member 8). Rather than showing indifference, consumers like and actually buy any of the important sports bike brands.Using the conceptual partition of the awareness set into an evoked set, an inert set, and an inept set (Narayana and Markin, 1975; Spiggle and Seawall, 1987), it seems that R1 community members place most of the important sports bike brands into the evoked set, whereas the inert set is relatively small. Instead of a highly committed loyalty to one single brand, as in previous accounts of brand communities, the Yamaha R1 brand community is, if anything, prone to multi-brand or split loyalty (Jacoby, 1971; Jacoby and Kyner, 1973). Identity is thus less de? ed by a speci? c brand, but rather by the activity of riding a sports bike itself. Wherever brand personalities in? uence decision making, it seems that these criteria are exclusive rather than inclusive. That is, the considerat ion set is not formed by the inclusion of a speci? c brand or set of brands, but rather by excluding unattractive brands. For example, in the R1 forum, some members distance themselves from Suzuki, one of Yamaha’s main competitors, because they don’t identify with the people who ride Suzukis: Yes, gixxer is by far the â€Å"squid bike† all the ? st time riders and newbies love the gixxers [. . . ] Their mentality and unfriendly attitude is because they are young, dumb, and think their bike is the best ever (forum member 9). the brand and clash with the otherwise positively perceived performance and quality of the product. The identity of the R1 brand community is further formed by the relationship with two other groups of motorcycles. On one hand, most forum members seem to admire the more exclusive Italian sports bike brands, such as Ducati and MV Agusta.On the other hand, the relationship to Harley Davidson is not marked by a clear distinction of acceptance ve rsus rejection pattern, but rather by a complicated and sometimes ambiguous pattern of mixed emotions toward the brand and its users: There are a lot of douche bag riders, Harley and sportbike alike, but I will admit I’ve ? ipped off quite a few Harley riders. I’ve gotten less camaraderie from Harley riders than anyone, but those are just the young wannabies, the old guys are usually cool tho, hahaha (forum member 10). In motorcycle slang, Gixxer stands for Suzuki’s GSX-R line of super sport motorbikes.Forum members do not reject the Suzuki brand because of issues with the quality or performance of the product, but rather because of the characteristics of the riders who use the brand. Squid, an expression that, according to some forum members, is a combination of the two words â€Å"squirrel† and â€Å"kid,† describes irresponsible motorcycle riders who overestimate their riding skills and frequently wear inappropriate and insuf? cient riding gear. By claiming that the Suzuki GSX-R series is the typical squid bike, attributes of the consumers are ascribed to the brand.Thus, brand identity is built on exclusion (â€Å"this is not how we want to be†) rather than on inclusion. Further, meaning transfer in this case deviates substantially from the traditional symbolic consumption process. Symbolic consumption suggests that individuals transfer the symbolic meaning of a brand to themselves, and subsequently the audience, such as peers and signi? cant others, assigns the attributes of the brand to the individual (Grubb and Grathwohl, 1967). However, meaning in the example above is transferred in the reverse direction, from the user to the brand.Negative attributes of Suzuki brand users (such as being squiddish, dumb, and inexperienced) are transferred to 228 Here, forum member 10 develops a differentiated look toward Harley-Davidson riders by explaining that the less friendly Harley riders are typically those that are younge r (and thus less experienced), whereas the older riders seem to be more open. Both positive and negative feelings co-exist at the same time as the result of a cognitive evaluation that avoids simple stereotyping found at other brand communities.Many R1 forum members perceive the Harley-Davidson brand as both cool and obsolete at the same time, and this ambiguity toward the brand is replicated for the users of the brand, where Harley-Davidson riders have been experienced as both cool and authentic riders or as ignorant and unfriendly â€Å"weekend warriors. † Thus, brands in the R1 community are not iconic symbols that unambiguously communicate attitudes and lifestyles of brand users to the larger audience via the meaning of the brand.Rather, brands are complex, multidimensional entities that gain meaning only in the reciprocal relationship with the brand user. Unconditional single-brand loyalty and â€Å"we† versus â€Å"us† stereotypes are replaced in large par t by ambiguous, differentiated, and often critical attitudes toward the own brand. Brand identity is based on exclusion (Suzuki is a typical brand for squids) instead of inclusion, and within a relatively large evoked set, multi-brand loyalty is more common than religious-like brand worshipping described for, e. g. the Apple Newton. Conclusions and managerial implicationsBrand communities have sparked the interest of marketing researchers and practitioners alike because of the high levels of brand loyalty and commitment observed in previous studies on brands such as Apple, Jeep, or Harley Davidson. However, the results of this qualitative study suggest that instead of single-brand loyalty, consumers for mainstream brands may be more prone to multi-brand loyalty. As forum member 8 (see citation above) expressed it, â€Å"[. . . ] no matter what you get nowadays is a rocket out of the crate and you will be getting a good bike!Each has its ups and down but overall I could see myself o n any of them really! † The case of the Yamaha R1 brand community thus presents preliminary evidence that speci? c industry conditions may shape the relationships consumers have with their brand, and more speci? cally, that multi-brand loyalty is more probable to occur for low levels of brand differentiation (Felix, 2009) combined with more choices (Bennett and Rundle-Thiele, 2005). It follows that from the point of view of a company, having many members in a speci? c brand community does not necessarily translate into a highly loyal customer base.Rather, under certain Brand communities for mainstream brands Reto Felix Journal of Consumer Marketing Volume 29  · Number 3  · 2012  · 225 –232 conditions, higher levels of participation may actually increase the likelihood of adopting products from competing brands, especially if individuals are simultaneously members in several brand communities (Thompson and Sinha, 2008). The results of this study suggest that market ers should monitor and track consumers’ motivations, attitudes, and decision making processes on two levels: On the product level, it is important for marketers to understand barriers and con? cts related to the general use of the product. In the speci? c case of a sports bike, the physical risk (in the form of experiencing a severe accident) is probably the most important issue, which in turn may lead to substantial social tensions, especially with family members. For other products, such as clothing, computers, or food, the motivations why consumers may or may not consider a speci? c product category may be different, but it remains essential to understand these reasons. On the brand level, it is important for marketers to understand the degree of brand identi? ation in the community as well as the way how consumers perceive a consciousness of kind, share rituals and traditions, and experience a sense of moral responsibility ? (Muniz and O’Guinn, 2001). In a world of online consumer-to-consumer communications, companies are increasingly losing control over their brands. It is therefore important for marketers to get involved in the process of image building and brand positioning in online communication platforms. Non-company-run communities, such as the Yamaha R1 forum, bear the risk of community members transmitting brand information in a way not desired by the company (Stokburger-Sauer, 2010).Marketers thus should try to integrate consumers by either sponsoring an entire discussion website, a forum, or part of a forum (Pitta and Fowler, 2005). Finally, an unobtrusive and authentic way of increasing a company’s involvement in a noncompany-run forum is exempli? ed by a company that provides motorcycle braking systems. One of the company’s employees invites Yamaha R1 forum members to ask him brake related questions and explains that he is on the forum not to sell, but to educate riders about brakes in general.By choosing a nonselli ng approach in the R1 forum, the company manages to gain credibility in the community and to build customer relationships that are more consumer-focused and authentic than many of the hard-selling approaches at the dealerships. The employee’s thread on brake questions has more than 600 postings, which is signi? cantly above the forum’s average of around 15 postings per thread, and evidences the interest of the community in a direct contact with company representatives. The example also suggests that online communities are not limited to relationships between consumers and the brand and between consumers and consumers.Rather, consumers develop complex relationships with several brands, products, marketing agents, and other consumers within the same community. brand love are divided among the different brands in the evoked set? Or is it possible that several brands receive the same amount of commitment and dedication, as might be claimed by a husband being in a polygynou s relationship with several wives? Finally, how can corporations increase their share in the multi-loyal brand set? As in many other industries, differentiation on the product level seems to be dif? cult for sports bikes, but efforts in brand communication, e. . by using events and experiences to build brand image, might be a promising avenue to go. References Algesheimer, R. , Dholakia, U. M. and Herrmann, A. (2005), â€Å"The social in? uence of brand community: evidence from European car clubs†, Journal of Marketing, Vol. 69 No. 3, pp. 19-34. Arnould, E. J. and Wallendorf, M. (1994), â€Å"Market-oriented ethnography: interpretation building and marketing strategy formulation†, Journal of Marketing Research, Vol. 31 No. 4, pp. 484-504. Belk, R. W. and Tumbat, G. (2005), â€Å"The cult of Macintosh†, Consumption, Markets, and Culture, Vol. 8 No. 3, pp. 205-17. Belk, R. W. Sherry, J. F. Jr and Wallendorf, M. (1988), â€Å"A naturalistic inquiry into buyer and seller behavior at a swap meet†, Journal of Consumer Research, Vol. 14 No. 4, pp. 449-70. Bennett, R. and Rundle-Thiele, S. (2005), â€Å"The brand loyalty life cycle: implications for marketers†, Brand Management, Vol. 12 No. 4, pp. 250-63. Brown, S. , Kozinets, R. V. and Sherry, J. F. Jr (2003), â€Å"Teaching old brands new tricks: retro branding and the revival of brand meaning†, Journal of Marketing, Vol. 67 No. 2, pp. 19-33. Cerulo, K. A. (1997), â€Å"Identity construction: new issues, new directions†, Annual Review of Sociology, Vol. 3 No. 1, pp. 385-409. Cova, B. and Pace, S. (2006), â€Å"Brand community of convenience products: new forms of customer empowerment – the case ‘my Nutella The community’†, European Journal of Marketing, Vol. 40 Nos 9/10, pp. 1087-106. Felix, R. (2009), â€Å"Explaining loyalty: the personal relationship analogy†, in Kehoe, W. J. and Whitten, L. K. (Eds), Advances in Marketing: Embraci ng Challenges and Change, Society for Marketing Advances, Tuscaloosa, AL, pp. 59-62. Fournier, S. and Lee, L. (2009), â€Å"Getting brand communities right†, Harvard Business Review, Vol. 87 No. 4, pp. 105-11. Giesler, M. 2006), â€Å"Consumer gift systems: insights from Napster†, Journal of Consumer Research, Vol. 33 No. 2, pp. 283-90. Grubb, E. L. and Grathwohl, H. L. (1967), â€Å"Consumer selfconcept, symbolism and market behavior: a theoretical approach†, Journal of Marketing, Vol. 31 No. 4, pp. 22-7. Haigh, J. and Crowther, G. (2005), â€Å"Interpreting motorcycling through its embodiment in life story narratives†, Journal of Marketing Management, Vol. 21 Nos 5/6, pp. 555-72. Harley-Davidson (2009), â€Å"Annual report†, available at: www. harley-davidson. com/en_US/Media/downloads/Annual_ Reports/2009/HD_Annual2009. df (accessed June 14, 2010). 229 Avenues for future research Future research may strive to examine in more detail the impact of overlapping (i. e. multiple) community memberships (McAlexander et al. , 2002). There are also questions about the speci? c impact of multi-brand loyalty on brand relationships. For example, if multi-brand loyalty is the more adequate model to describe brand relationships for mainstream brands, does that mean that commitment and Brand communities for mainstream brands Reto Felix Journal of Consumer Marketing Volume 29  · Number 3  · 2012  · 225 –232 Hickman, T. nd Ward, J. (2007), â€Å"The dark side of brand community: inter-group stereotyping, trash talk, and Schadenfreude†, in Fitzsimons, G. and Morwitz, V. (Eds), Advances in Consumer Research, Vol. 34, Association for Consumer Research, Duluth, MN, pp. 314-9. Hollenbeck, C. R. and Zinkhan, G. M. (2006), â€Å"Consumer activism on the internet: the role of anti-brand communities†, in Pechmann, C. and Price, L. (Eds), Advances in Consumer Research, Vol. 33, Association for Consumer Research, Duluth, MN, pp. 479-85. Jacoby, J. (1971), â€Å"A model of multi-brand loyalty†, Journal of Advertising Research, Vol. 1 No. 3, pp. 25-31. Jacoby, J. and Kyner, D. B. (1973), â€Å"Brand loyalty vs. repeat purchasing behavior†, Journal of Marketing Research, Vol. 10 No. 1, pp. 1-9. Kozinets, R. V. (1997), â€Å"I want to believe: a netnography of the X-Philes’ subculture of consumption†, in Brucks, M. and MacInnis, D. J. (Eds), Advances in Consumer Research, Vol. 24, Association for Consumer Research, Provo, UT, pp. 470-5. Kozinets, R. V. (1999), â€Å"E-tribalized marketing? The strategic implications of virtual communities of consumption†, European Management Journal, Vol. 17 No. 3, pp. 252-64. Kozinets, R. V. 2001), â€Å"Utopian enterprise: articulating the meanings of Star Trek’s culture of consumption†, Journal of Consumer Research, Vol. 28 No. 1, pp. 67-88. Kozinets, R. V. (2002), â€Å"The ? eld behind the screen: using netnography for marketing research in online communities†, Journal of Marketing Research, Vol. 39 No. 1, pp. 61-72. Kozinets, R. V. (2006), â€Å"Click to connect: netnography and tribal advertising†, Journal of Advertising Research, Vol. 46 No. 3, pp. 279-88. Langer, R. and Beckman, S. C. (2005), â€Å"Sensitive research topics: netnography revisited†, Qualitative Market Research: An International Journal, Vol. No. 2, pp. 189-203. Leigh, T. W. , Peters, C. and Shelton, J. (2006), â€Å"The consumer quest for authenticity: the multiplicity of meanings within the MG subculture of consumption†, Journal of the Academy of Marketing Science, Vol. 34 No. 4, pp. 481-93. Lincoln, Y. S. and Guba, E. G. (1985), Naturalistic Inquiry, Sage Publications, Beverly Hills, CA. Luedicke, M. K. , Thompson, C. J. and Giesler, M. (2010), â€Å"Consumer identity work as moral protagonism: how myth and ideology animate a brand-mediated moral con? ict†, Journal of Consumer Research, Vol. 36 No. 6, pp. 1016-32. McAlexander, J. H. , Kim, S.K. and Roberts, S. D. (2003), â€Å"Loyalty: the in? uences of satisfaction and brand community integration†, Journal of Marketing Theory and Practice, Vol. 11 No. 4, pp. 1-11. McAlexander, J. H. , Schouten, J. W. and Koenig, H. F. (2002), â€Å"Building brand community†, Journal of Marketing, Vol. 66 No. 1, pp. 38-54. ? Muniz, A. M. Jr and Hamer, L. O. (2001), â€Å"Us versus them: oppositional brand loyalty and the Cola wars†, in Gilly, M. C. and Meyers-Levy, J. (Eds), Advances in Consumer Research, Vol. 28, Association for Consumer Research, Valdosta, GA, pp. 355-61. ? Muniz, A. M. Jr and O’Guinn, T. C. 2001), â€Å"Brand community†, Journal of Consumer Research, Vol. 27 No. 4, pp. 412-32. 230 ? Muniz, A. M. Jr and Schau, H. J. (2005), â€Å"Religiosity in the abandoned Apple Newton brand community†, Journal of Consumer Research, Vol. 31 No. 4, pp. 737-47. Narayana, C. L. and Markin, R. J. (1975), â€Å"Consumer behavior and product performance: an alternative conceptualization†, Journal of Marketing, Vol. 39 No. 4, pp. 1-6. Nelson, M. R. and Otnes, C. C. (2005), â€Å"Exploring crosscultural ambivalence: a netnography of intercultural wedding message boards†, Journal of Business Research, Vol. 58 No. 1, pp. 89-95.Ouwersloot, H. and Odekerken-Schroder, G. (2008), â€Å"Who’s ? who in brand communities – and why? †, European Journal of Marketing, Vol. 42 Nos 5/6, pp. 571-85. Pitta, D. A. and Fowler, D. (2005), â€Å"Internet community forums: an untapped resource for consumer marketers†, Journal of Consumer Marketing, Vol. 22 No. 5, pp. 265-74. Reichheld, F. F. (2003), â€Å"The one number you need to grow†, Harvard Business Review, Vol. 81 No. 12, pp. 46-54. ? Schau, H. J. and Muniz, A. M. Jr (2006), â€Å"A tale of tales: the Apple Newton narratives†, Journal of Strategic Marketing, Vol. 14 No. 1, pp. 19-33. ? Schau, H. J. Muniz, A. M. Jr and Arnould, E. J. (2009), â€Å"How brand community practices create value†, Journal of Marketing, Vol. 73 No. 5, pp. 30-51. Schouten, J. W. and McAlexander, J. H. (1995), â€Å"Subcultures of consumption: an ethnography of the new bikers†, Journal of Consumer Research, Vol. 22 No. 1, pp. 43-61. Schouten, J. W. , McAlexander, J. H. and Koenig, H. F. (2007), â€Å"Transcendent customer experience and brand community†, Journal of the Academy of Marketing Science, Vol. 35 No. 3, pp. 357-68. Spiggle, S. and Seawall, M. A. (1987), â€Å"A choice sets model of retail selection†, Journal of Marketing, Vol. 1 No. 2, pp. 97-111. Stokburger-Sauer, N. (2010), â€Å"Brand communities: drivers and outcomes†, Psychology & Marketing, Vol. 24 No. 4, pp. 347-68. Thompson, S. A. and Sinha, R. K. (2008), â€Å"Brand communities and new product adoption: the in? uence and limits of oppositional loyalty†, Journal of Marketing, Vol . 72 No. 6, pp. 65-80. ? Torres-Moraga, E. , Vasquez-Parraga, A. Z. and Zamora? Gonzalez, J. (2008), â€Å"Customer satisfaction and loyalty: start with the product, culminate with the brand†, Journal of Consumer Marketing, Vol. 25 No. 2, pp. 302-13. Wallendorf, M. and Belk, R.W. (1989), â€Å"Assessing trustworthiness in naturalistic consumer research†, in Hirschman, E. C. (Ed. ), Interpretive Consumer Research, Association for Consumer Research, Provo, UT, pp. 69-84. Yamaha Motor Co. (2009), â€Å"Annual report†, available at: www. yamaha-motor. co. jp/global/ir/material/pdf/2009/2009 annual-e. pdf (accessed June 14, 2010). About the author Reto Felix is an Associate Professor of Marketing at the University of Monterrey, Mexico. He received his Master’s in Marketing and PhD in Business Administration from the University of St Gallen, Switzerland.He has been a Visiting Scholar at the Marketing Group, Haas School of Business, University of California, Ber keley, and has published in journals such as Journal of International Marketing, Journal of Brand communities for mainstream brands Reto Felix Journal of Consumer Marketing Volume 29  · Number 3  · 2012  · 225 –232 Business & Industrial Marketing, and Journal of International Consumer Marketing. Further, he has presented his research at conferences hosted by the Association for Consumer Research, the American Marketing Association, the Academy of Marketing Science and the Society for Marketing Advances.Reto Felix can be contacted at: [email  protected] edu. mx Executive summary and implications for managers and executives This summary has been provided to allow managers and executives a rapid appreciation of the content of this article. Those with a particular interest in the topic covered may then read the article in toto to take advantage of the more comprehensive description of the research undertaken and its results to get the full bene? ts of the material present . The topic of brand communities has provided the focus for much marketing literature.Brand communities transcend geographical boundaries and contain people who exhibit passion for a particular brand. These individuals also display similarities in consciousness while â€Å"shared rituals and traditions† is another cornerstone of their social relationships. Some scholars have even noted the propensity for â€Å"religious-like† associations to develop. Evidence shows that groups can be based locally, online or a combination of both. A wide range of products has supplied the inspiration for brand communities to form. In addition to strong consumer identi? ation with the brands, â€Å"clear and unique positioning† is viewed as a common characteristic among brands concerned. Brand loyalty can be fervent to a degree that an â€Å"us and them† mentality often arises with regard to other brands. Bonding within the community can generate stereotypes and outsiders are treated with some disdain. Any failure of competitor brands is cause for celebration. It is, however, a misconception to assume that brand communities are always homogenous. Signi? cant internal differences appear to be the rule not the exception.Relationship intensity with other members is subject to variation because some are loyal to the brand while others may identify more closely with the product. Levels of social orientation can similarly differ. Researchers have also pointed out the possibility of some individuals lacking interest in brand, product and social relationships yet remaining in the community. Others might become involved with different brand communities in the same product category, resulting in further dissemination of loyalty. Felix explores the topic in a study of an online Yamaha brand community principally devoted to the Japanese manufacturer’s R1 luxury sports otorcycle. Yamaha is one of the world’s leading brands in its category and in 200 9 boasted sales of $12. 5 billion. At the time of the study, there were 107,249 registered members in the R1 forum. Some members did not currently own a motorcycle, while others possessed a different brand. The author considers netnography as the most relevant study method for the investigation of brand relationships and â€Å"identity construction of an online community†. This approach is regarded as ethnography adapted for the purpose of exploring online communities. Among other things, netnography has been commended for its ? xibility, 231 open-endedness and interpretative qualities. Different researchers have used the approach in a variety of study contexts including cars, consumer gifts and TV programs. Following initial analysis of messages posted on the forum, the threads were arranged into ? ve different sections respectively labeled as: Community; R1-related Discussion; Technique, Racing and Stunt Discussion; Marketplace/ Classi? ed; and Miscellaneous Section. Analys is of the threads enabled messages to be coded and then organized into â€Å"interpretive themes† so that appropriate â€Å"layers of meaning† could be identi? d. Message themes were analyzed at the product level to ascertain factors which in? uence practice and identity. In general, considerable risk is associated with riding a motorcycle for leisure purposes. But the variation in attitudes towards factors like speed and riding style means that different segments exist within the biking community. At one end of the continuum are those who ride around at moderate speeds to savor the experience with the environment. Positioned at the other extreme are bikers whose penchant for high speed is often accompanied by an aggressive style of riding.Such individuals are also likelier to ? aunt their biking skills through dangerous maneuvers like pulling wheelies. According to Felix, riding a motorcycle gives rise to various risks and con? icts that can be physical, functional, ? nancial, psychological or social in nature. The activity is therefore highly complex and generates a web of â€Å"tensions and constraints† that the individual must constantly address internally and externally. Concern about accidents is a recurring theme with community members referring to â€Å"actual or anticipated implications† in that eventuality.Message content reveals that con? ict exists between knowledge of the intrinsic risks associated with bike riding and the grati? cation derived from it. Forum members suggest that such tensions may prompt attitude or behavioral changes, albeit sometimes ? eeting in nature. This occurs because riding a motorcycle is almost addictive and an important aspect of identity construction. Some comments imply that it is a â€Å"mission† that simply has to be ful? lled. Even though members are aware of the con? icts which surround this pastime, the desire to ride is the main driving force.Analysis reveals a â€Å"shared co nsciousness† about issues including serious accidents, loss of a fellow biker, and problems relating to the family. The author ascertains a collective identity that is complex in nature but dif? cult to categorize precisely. An examination of meaning at the speci? c brand level reveals a relationship between forum members and the Yamaha brand that is â€Å"ambiguous and differentiated†. Instead of absolute loyalty to the brand, it is more evident that people engage in balanced debate about its qualities and those of other motorcycle brands.Members apparently perceive little differentiation between brands and may switch to another brand even if they are highly satis? ed. Many studies have noted that some consumers can display loyalty to multiple brands and there is some evidence of this tendency here. Messages seeking advice on future purchases are frequent and members typically recommend a range of brands they consider decent. In the opinion of Felix, this indicates tha t riding a sports motorcycle de? nes identity much more that the speci? c brand of bike. Another signi? cant ? nding is how decision making seems in? enced more by exclusive than inclusive brand criteria. A Brand communities for mainstream brands Reto Felix Journal of Consumer Marketing Volume 29  · Number 3  · 2012  · 225 –232 key example is the negative perceptions of the Suzuki brand among some R1 forum members. The interesting fact about this hostility is that is has little to do with product quality concerns. Instead, such evaluation arises because members question those who ride Suzuki sport bikes. With regard to identity construction, meaning is normally transferred from brand to individual. Here, however, it is the negative traits of Suzuki riders that re transferred to the brand. Some con? ict with positive perceptions of the product subsequently occurs. That brands are complex and multidimensional is further illustrated by the contrasting ways in which R1 memb ers relate to Harley Davidson. Positive and negative feelings exist simultaneously as the brand is regarded as cool yet obsolete. Contrasting statements are likewise directed at Harley Davidson riders. One important deduction is that ambiguity surrounds brand meaning, attitude and lifestyle conveyed within this community. This study indicates that consumer-brand relations might be shaped by â€Å"speci? industry conditions†. Marketers are also alerted to lack of clear brand differentiation and the possibility that multi-brand loyalty will ensue, even when a large brand community exists. Understanding what in? uences consumer attitudes, motivations and decision-making at both product and brand level is essential. Certain factors may encourage or deter choice of a particular product, while it is equally important to be aware of brand identi? cation levels and collective sensitivities among consumers. Given the revealing nature of online communication, Felix suggests that ? ms m ight gain greater insight into consumer thinking by becoming actively involved in non-company forums. An unobtrusive approach is considered vital though. The aim should not be to sell but to build authentic consumer-focused relationships with an emphasis on providing advice or information. ? (A precis of the article â€Å"Brand communities for mainstream brands: the example of the Yamaha R1 brand community†. Supplied by Marketing Consultants for Emerald. ) To purchase reprints of this article please e-mail: [email  protected] com Or visit our web site for further details: www. emeraldinsight. com/reprints 232

Monday, July 29, 2019

Payment Method Presentation Essay

I would like to welcome you to my presentation of the Payment methods there are as in the Capitation Cycles and the fee-for-service .There will be a part on the relationship among provider, patient, and their roles in each of the processes. I hope to be able to show how in the aspect of the relationship among the Providers, the patient, and the most important one of the entire payer due to if there was no payer then there would be no need for a physician medical billing department to do their billing. The involving of merging would not take place if we didn’t have the patients or even the provider. Capitation, Is if the Doctor has 500 patients and sees only 400 0f those patients with a period of a time he still gets paid for the 500 patients. In the aspect of the patient it could be looked at as a way of even if he doesn’t make the appointment the provider still gets paid by the insurance plan. When the capitation payment is used the financial risk for care of the patient is transferred to the medical system, this payment method only works if the physician and the hospital are integrated either by a contract or an organization with a population that is sufficient for medical serves that are utilized. The population has to have a reasonable degree of certainty that must be met for this type of health care to work. With thios one the quality of care does not provide the patients with much quality of care There are 6 steps to a methodology for putting together and establishing the rate of the capitation payments are; Determine the delivery system cost base, Develop use rates, Calculate capitation rates, Adjust the rates, for when the impact of the incremental volume, Talking about the upcoming contract to avoid any mistaken part of the contract that could happen, Keep watch on how the performance of the cycle goes. Fee-for-service is where the patient or the insurance that they have pays for all services separately as in the appointments, tests, or another type of medical that is needed. Most of the patients that have this type submit a claim to their insurance so they can be reimbursed for what they paid for  the services. This has a higher payment for the patient as in a higher copayment or higher deductibles.

Corporate social responsibility Essay Example | Topics and Well Written Essays - 1500 words - 5

Corporate social responsibility - Essay Example Enron’s boss is cognizant that when I was working at the public hospital, Enron worked closely with the senior management of the hospital. Additionally, he was familiar with a number of both the hospital management and the government department of health. Following my experience in working in the public hospital is aware of the critical issues in the transfer the work from the public hospital to a private hospital. His firm pays large bonuses to employees who successfully move from the general hospital to private. Additionally, the accountants collude with the management in window dressing the financial statements to portray profits being generated by the hospital when it is not the case. The top management director had some information regarding the fall of the shares in the stock exchange. The manager made a point of selling the shares before disclosing such information to the public and respective investors over the future fall in the shares of the public hospital shares. It determination of the ethical dilemma it is necessary to determine the reason Enron was chosen is because of the experience and knowledge he had in the medical services of the eye patients and the familiarity he had with the senior management over some time with the government and the public hospital. The ethical requirements demand that there should be nothing like threats that might hinder the competency, professionalism, integrity or objectivity of the professional. In the above case, there exist are a number of threats to professionalism. There is a threat of self-interest (Williams, 2007). In the above case, it is well stated that the management has an offer of paying Enron a handsome amount after accepting the demands of the senior management. This raises the ethical dilemma. Another threat that is being portrayed is the threat of familiarity. It is clear that Enron has been working with the senior

Sunday, July 28, 2019

Database in arcGIS Essay Example | Topics and Well Written Essays - 2500 words

Database in arcGIS - Essay Example As we have seen throughout this course, GIS is literally the picture that’s worth a thousand (or more) words. It’s little wonder that the use of GIS technology has expanded so exponentially since its initial development. In the case of the ACHS, the requirements required by the client are in keeping with their needs—and more. The truth is, ArcGIS can provide not only a more robust system for their currently applications, but considering the potential for growth, the proposed system would be unmatched. The growth of the GIS industry has resulted in a trend from an esoterically inclined group of computer geeks working on mainframes, to the common user on desktop computers. This trend will benefit the ACHS a great deal, not only allowing them to collect, store, and visualize their own information in a better format, but will give visitors to the ACHS a portal that will allow the most inexperienced user to benefit from the data available. It is also fortunate that the tool being suggested for use is Arc GIS, which is a full complement of GIS tools in one package. The net result of using ArcGIS for this application is the ability it will give a wide variety of users to work with the available data on their level of need as well as being within their ability to use the tool. Land use change studies. Land use data layers will allow city planners and others to see changes in the use of land through time. Assuming that the data available is accurate, those responsible for creating and maintaining datasets should find their tasks considerably easier. the historical datasets. These records will make keeping track of these persons/businesses easier and of greater value. This benefit is not only good for those who want to find long-lost relatives, but queries for a more general nature that can trace period history. City visualization. GIS

Saturday, July 27, 2019

International Financial management Essay Example | Topics and Well Written Essays - 2250 words - 1

International Financial management - Essay Example The report is divided into four broad sections, which include a brief overview of Leighton Holdings and its comparison with global competitors, commentary on the operating and financial issues of the company in light of selected ratios, an evaluation of currency management and overall performance of the company and recommendations for potential investors on the basis of analysis and evaluations carried out in this report. Leighton Holdings Limited, being amongst the largest international contractors around the world, was established in the year 1949 and is headquartered in Sydney. The company was listed on Australian Stock Exchange (ASE) in 1962 (Leighton Holdings, 2013; Yahoo Finance, 2013). The current business profile of Leighton Holdings Limited shows numerous operations, which include construction, development and maintenance of infrastructural facilities, mining, resource provision and real estate services (Leighton Holdings, 2013). In addition, the company also undertakes projects related to construction of road, railway networks, cleaning up of contaminated areas, disposal of waste, and other related services. Apart from the domestic Australian market, the operations of the company are also spread internationally, which include regions 20 countries in the Asian region, Middle Eastern region, southern parts of Africa and the neighbouring country New Zealand. In this table, it can be seen that Leighton Holdings Limited can be regarded as amongst leading international contractors. The ranking of Leighton Holdings Limited in relation to earnings per share ratio and long term growth rate of the company, is the best amongst the ratios listed in the table. However, the gap between performance indicators of Leighton Holdings Limited and industry leader is considerable in almost all of the indicators shown above. For the

Friday, July 26, 2019

Professional Goal and Action Plan Essay Example | Topics and Well Written Essays - 1500 words

Professional Goal and Action Plan - Essay Example For me, being successful in public relations will serve a lifelong purpose as it will help me create an environment that significantly values the importance of interpersonal relations. It is not only for me but for the society. I want to create a difference in the society, and this is the primary reason why I want to become successful in that field. I want to reiterate the value of interpersonal relations in the success of any person, business or culture. Since humans are natural social beings, the field of public relations is important as it helps in creating the environment, values and morals of the society (Reddi, 2009). It gives a hand in shaping people’s perspectives and reveal the truth and facts behind things in a manner that laymen can easily understand. The first thing that I need to do is specify my goals. In this section, I need to create a specific objective statement which corresponds to the smart action plan. The smart goal contains a statement which is specific, measurable, attainable, realistic and time-bound. Without these important aspects, I wouldn’t be able to create an action plan that is relevant to my goal. ... The primary function of a public relations practitioner is to advise the management of the impact of its policies to the public and to relay the impact of business moves and policies to the public (Johnston, et.al., 2009; Narula, 2006). Breaking this down, a public relations publicist are: â€Å"to advise management on policy and its effect on public relations, to channel and coordinate within an organization the activities that affect public relations, to provide the mechanics for explaining an organization and its policies to its various publics through communication media and to ascertain and explain to management what various publics think about the organization† (Johnston, et.al., 2009). In this regard, I believe that the role of a public relations practitioner is to guide not only the public of what is happening within the business by relating the policies to the masses’ experience but also to inform the business industry of the impact of their policies to the pub lic (Botha, et.al., 2007). This is an important ground in creating policies and defining changes and development within the business in order to be better and to be able to gain the trust and confidence of the public. The different areas of public relations are the following: communication, publicity, promotions, press agentry, integrated marketing, issues management, crisis management, press secretary or public information agent, public affairs or lobbyist, financial relations, communication relations, internal relations, industry relations, minority relations, media relations, public diplomacy, event management, sponsorship, cause relationship marketing and fundraising (Johnston,

Thursday, July 25, 2019

The Corporate Veil in the UK and US Coursework Example | Topics and Well Written Essays - 3750 words

The Corporate Veil in the UK and US - Coursework Example Salomon quotes have been repeated many times over history, and it is described by Lord Templeman as an â€Å"unyielding rock†,7 especially after its being codified in the Companies Act 2006 in section 16(2). But how does the corporate veil affect corporate governance? What are the consequences of the veil, especially when it is lifted? Have directors been able to use the veil to commit fraudulent activities, or have shareholders’ rights been made stronger? It is important to first examine the concept of corporate governance, in particular in relation to directors and shareholder’s rights. Shareholder Rights and Directors in Corporate Governance Shareholders are defined as the investors in the company; they are often described to have considerable amounts of power to elect and even remove directors from the board, although it will be shown below that this is not actually the case anymore because their rights have been greatly reduced. On the other hand, the direct ors are the upper most governing body of the company, although they are restricted in many ways by way of their directors’ duties to act in the best interests of the company and to promote the business as a whole. Directors create and put into action the company’s policies and manage the actions and interactions of the company. Shareholders also possess some non-financial rights, especially in relation to the protection of their invested shares. Shareholders, as well as vote to appoint and remove directors, can also have an effect on the laws of the company, and change directors’ acts so they act according to the company laws, or articles of association. This does not mean that shareholders have a lot of power over the company generally, but their ability to vote does give them some importance and... The paper tells that corporate Governance principles have a big effect on the aspect of the corporate veil. The company structure which separates the power contained by directors in their managing roles and the ownership in the hands of the shareholders has caused problems as to how the corporate veil can affect corporate governance. How can directors be made properly accountable to the shareholders, and does this improve corporate governance? Davies terms this as â€Å"the quest for stockholder democracy†, and says the apparent simple solution of improving levels of democracy and increasing accountability in the corporate structure is difficult to apply in reality. It is suggested that increased participation of shareholders is difficult and maybe not even desirable because it makes decision making more difficult to achieve. It is said that the corporate governance principles in the US are more a result of â€Å"path-dependent history than the ‘natural’ result o f an inevitable evolution toward greater efficiency†. Yet it has been said that the UK system of separate ownership prevents corporate governance from being monitored properly. Such critics say that a more central application of corporate governance is needed, so that it can be more objective and can be implemented more quickly. Shareholders are also not willing in many cases to start litigation when fraud or abuse has happened, because of the costs of litigation that directors often have little trouble of paying but which shareholders may have problems financing in the UK.

Wednesday, July 24, 2019

Racism and classism Essay Example | Topics and Well Written Essays - 1750 words

Racism and classism - Essay Example According to Memmi, the world of the colonizers enjoys the enormous privilege, from economic to social issues, while the colonized suffer all the colonialism injustices, from racism to sexism. The book quotes Cecil Rhodes on his comment concerning land and niggers (the blacks) to highlight the colonial issue of racism. Arguably, all stereotypical colonialism undermines the colonized race with dark and brutal methods of governance. The philosophical definition of racism, with emphasis on the suffix –ism, is the belief that the primary determinant of capabilities of humans is based on their race. With this perception, therefore, the colonists viewed the colonized as a weaker race who would work under them. The author thus expresses the opinion that the colonized do not exist individually, but rather as a mass in the eyes of the colonialists. This creates the concept of classism, where the colonizers set a different social class for themselves, and a much lower one for the coloni zed. In essence, classism entails the systematic oppression of minority, or weaker groups to strengthen dominant groups. ... of power for the enforced the colonizers’ language, thus, the native tongues were neither written nor read, rusting in the course of the colonialism (Sartre 20). The result was an uprising against the colonial rule that contributed to the re-instatement of the culture, religion, and tradition of the native society. According to him, revolt is the only solution to end the brutality of dictatorship and resolve the contradiction of the oppressed and the oppressor. The chapters in the book that contain arguments on the colonized are free of debate to a certain degree, but the earlier sections concern the literature on the colonizer is scathing. Despite writing the book from personal experience in North Africa, Memmi believes that there is no middle ground fro Europeans. According to him, all the Europeans in all the colonies are de fact colonizers and either all of them will return to Europe (at the time) or will ultimately become colonizers themselves (Sartre 22). It is true that the Europeans were enjoying privileges not similar to the colonized; it does not conclusively mean that all of them were upholding or supporting the colonial system. In contrast, there were certain minority colonial outposts that supported the colonized liberation efforts, thus, opposing the rule of the mother country. In one of his quotes, Memmi says, â€Å"the entire weight of the Europeans perpetuates the colonial oppression, whether intentional or otherwise†. This argument is ancient, similar to stating that all the people in the Western nations support and benefit from oppression of poorer, which is simply incorrect. Later in the book, the author contradicts his earlier stand by stating that Europeans who originate elsewhere other than the colonizing country are neither colonizers or

Changing roles of women in japan Research Paper

Changing roles of women in japan - Research Paper Example Moreover, the Taisho era in the year 1912 perpetuated Japan’s journey to the corresponding modernity by embracing more Western cultures. The gender building of the women within Japanese society altered from the Tokugawa epoch to the corresponding World War I. Within the epochs of Tokugawa and Meiji, women were mainly assigned family responsibilities and duties and possessed restricted rights. Nevertheless, during the era of Taisho and subsequent to World War I, women commenced to foster for equality thereby rebuffing the underlying traditional gender ideologies. Numerous women did not subscribe to the traditional gender responsibilities by either becoming geishas or prostitutes. This resulted to numerous debates amongst both the female and corresponding male activists in regard to the issues of women’s responsibilities that were seen as means of eliminating prostitutions (Yu, 89-125). The role of women within Japan is extremely diverse as compared to the responsibility of the modern day women within the western civilization. Nevertheless, this the same to the responsibility women undertake within the American forty years ago. Presently women within Japan are required to devote their underlying energies in bringing up their offspring whilst men dedicate themselves to careers (Farris, 122-245). Nevertheless, there is an escalation within Japanese women in regard to expressing interest in the full time careers. Majority of the women are young and single without offspring. Moreover, they are extremely educated (Mo?hwald, 23-79). Literature review Since 1940’s women in japan have pursued to modify the old-fashioned responsibility of a working woman who turn into a mother and a housewife after marriage.... Since 1940’s women in japan have pursued to modify the old-fashioned responsibility of a working woman who turn into a mother and a housewife after marriage. This is clearly elaborated in their perception of Japanese family organization and matrimony. The present society demonstrates an upcoming group of young and educated women who pursue a career as a working woman while also still take part in their reproductive roles. The transformation mainly began after World War II when Japanese women developed rather a more personal approach to life. Initially, Women waited to become older in order to marry, most of them often lived at home longer, visiting to Hawaii, and contributing to the economic development with their little income. In general, the present Japanese society is characterized with the decline in arranged marriages; instead many women are taking responsibility to find themselves husbands. In comparison to the past, women continue to work even after marriage and giving birth. Nonetheless the adjustments in the society, married women who work are still considered a threat to the family. Inequality between women and men is still enormous regardless of the new reforms and different attitudes towards traditional family life. The notion can be justified with the popular traditional expression that states that â€Å"Good wife, wise mother. As it is a tradition in many countries and cultural practices of different communities of the world, women in Japan were oppressed and dominated by their male counterparts for a very long time.

Tuesday, July 23, 2019

Prescription for success in an associate degree nursing program Article

Prescription for success in an associate degree nursing program - Article Example Over the past several years, due to the growing burden of several diseases, there has been an exponential rise in the demand for health care professionals, including nurses, leading to a rapid influx of nursing students into nursing programs in order to overcome this existing nursing shortage. However, this rapid influx results in a trade-off between the quality of nursing education being provided vs. the quantity of students enrolled each year in order to increase the workforce. Initial reactions to the study After going through this article, my initial reaction to it was a mixed one. In my opinion, while this article addresses and underscores a very important issue, which compels the readers to read this article, the article itself does little justice to the topic that it is addressing and has several shortcomings. This is due to several reasons, the most important one being the lack of proper organization. As the readers go through this article, instead of getting a clear idea of what the author is trying to get across, they become confused. Although the author has attempted at organizing the article into different sections and subsections based on the themes identified from the research being carried out, the content discussed within these subsections is very ambiguous, particularly due to the use of pseudonyms which makes it confusing for the readers to identify whether the author is referring to the faculty members or the students. Moreover, the language used is also confusing at certain instances which makes it difficult for the readers to decipher what the author is trying to convey. ... 98),’ it is unclear whether the instructor Amanda believed that students who are adept in clinical might have difficulty in taking tests or all the participants in the study had this opinion or whether Amanda believed that this was the general opinion of all the participants of the study. Descriptive vividness of the article With regard to the descriptive vividness of the article, while there are certain sections of the article which have been described in adequate detail, such as the methodology, there are also certain areas which lack in clarity and detail and would have benefitted from further elaboration. For example, in the background section, the scope of the problem is not clearly defined, which should have been done, preferably with the use of statistical figures such as percentages. Doing this would have helped the readers gauge the magnitude of the burden that the problem of nursing shortage poses on the health care system and the nursing programs which leads them to increase admission rates to overcome this dire shortage of workforce. Similarly, the section mentioning the results of the study is followed directly by a section on recommendations and there is no discussion section preceding recommendations. As a norm for both qualitative and quantitative studies, the results are followed by a section on the discussion of the important findings from amongst those results and their comparison with existing studies. This was not done by the author. Moreover, although the objective of this study was to elucidate the factors underlying success of students enrolled in a nursing program and to throw light on the experiences of successful students, the main

Monday, July 22, 2019

Fat Tax brings Fat Benefits Essay Example for Free

Fat Tax brings Fat Benefits Essay Junk food. Do any of us know the meaning of the term? Do the consequences of developing lethal diseases not concern us? Apparently, todays society is well aware of what it is, (food with a low nutrition value and is usually processed or ready-prepared (Junk Food)) and what it can do, yet they prefer not to have truth repeatedly slapped in their face by the media. The way I see it, thats exactly what these individuals are asking for. They say diets are productive, but its based off of self-encouragement which can only take you so far. According to an article composed by William Dietz, Obesity is a matter of personal responsibility. Poor dietary decisions cost individuals the expansion of their waist lines. What many do not realize is that as they continue to visit fast food restaurants for breakfast, lunch, or dinner, they develop an addiction. Sooner or later, they find themselves wrapped around junk foods salty fingers and havent bothered to notice that they no longer can see their toes standing upright. Higher taxes should be imposed on processed goods because it could lower death rates and medical bills that tie into obesity, encourage the consumption of healthy products, and educate Americans about adapting correct eating habits. Americans today are consuming 20% more calories than they did in the early 1980s, (Would Imposing par. 3). Also, during that time period, only one third of Americans populace were identified as obese which is equivalent to 13%. However, over the past 25 years, America has exceeded to about 60% of the population being fat (Oliver par. 8). Due to the continuous establishments of fast food restaurants, Americans have noticed that their waist lines have expanded substantially. Hundreds of years ago, McDonalds, Jack in the Box, Wendys, and Burger King were non-existant. With McDonalds Big Mac meal containing approximately 1,300 calories, its no wonder America has been suffering an obesity epidemic. Its because of these successful  companies that we have to pay for the over flowing stacks of health expenses theyve created for us. Comparing Americans then with Americans now, you could literally see the difference without the need of any statistical information from surveys, documents, and whatnot. One of the many reasons why the government is taking this fat tax into consideration is due to the overwhelming figures of premature deaths and medical bills occuring across the nation. According to studies, officials are hoping that taxation on junk food could avert 2,600 deaths, 9,600 heart attacks, 240,000 new cases of diabetes every year, (Chan par. 2). Thats not the end of it. These numbers are ascending as I we carry on with our normal daily lives. For all I know, 2013s statistics for premature deaths due to obesity could escalate to 3,500! Almost every year, Americas government is burdened by the stunning $117 million in debt they have to pay because of people becoming diagnosed with multiple heart diseases thanks to the consumption of fast food. With that being said, the Centers of Disease Control (CDC) informed the public that too much of todays society relies on the cheap and convenient take outs our restaurants provide us. They encounter at least 400,000 individuals with health problems, charging them almost $100 million a year (Lewis par. 4). For this reason, it is why unhealthy grubs are purchased regularly. If people were to choose between a $2 cheeseburger and a $10 salad wrap, what are the chances of them picking the $10 salad wrap? Thats what I thought. Its disappointing knowing that profits made from fast foods are used to assist our nations debt. Why cant the money derive from potent nourishments? Why do we allow the selling of unsalutary meals, knowing we are feeding them death munchies? In Addition, America has judgement skills that are completely frail and incompetent. Here we are placing exorbitant prices on healthy products when it should be the life-threatening comestibles that should be prohibited. A hand full of officials in the country have required several fast food restaurants to display calorie-count labels to drive individuals taste buds from convenience food. But even that wont prevent obesity (Mozes par. 7). Nevertheless, even a simple a simple label couldnt stop the hungry beasts of America from  gobbling down chunks of blubber. Due to these astonishing numbers, Americans are looking towards taxing junk food similarly to sin taxes. Its a tax on harmful items (such as alcohol, tobacco, etc.) that could reduce its consumption. Officials have been pushing for states to insitute a fat tax and consider it as a sin tax. According to several smokers in New York, they discovered that paying a total of $14.50 for one pack of cigarette wasnt worth their money. Some of them knew that complaining wouldnt get them anywhere, so they eventually ditched the dependency (Sutherland par. 2). With the assistance of this sin tax, smoking rates dropped by 12%, (Would Imposingpar. 3). This specifically proves to opponents that bomming junk food tariffs can depreciate premature death percentages and medical expenses as well. Obviously, pricey items attract less customers nowadays; so the higher the taxes, the lower the consumption. Plus, our government could distribute these taxes to health services and programs that illustrate the essence of corpulence. Also, whether the populace continues to ignore the governments warning through tariffs, either way the tariff generated $30 million in new revenue, tax records show. Basically if fast food customers wish to pursue their daily routine visiting McDonalds, itll still bring the economy extra dough to support the country. Even if our main focus is to sever societys tongue from higher cholestrol levels, we can only succor those who wish for assistance. Moreover, authorizing taxes on fast foods could subsidize the nutritional products that actually supply our physiques with the appropriate energy it naturally pines for. Knowing that the poorest in the country rely on cheap junk food, (Lewis par. 5), automatically discloses that this necessitates more natural resources. However, in America its vise-versa. The more nutrition an item contains, the more you have to pay. With higher taxes on junk food, there would be no need for the federal to tax our fruits and vegetables. Society will eventually quit their whining and chase cheaper alternatives. Representatives throughout the country have calculated that an 18% tax  on junk food would result in a 56-calorie decline in total daily intakealong with significant reductions in the risks of most obesity-related chronic diseases, (Fiore par. 12). Doctors have stressed that the recommended calorie consumed should be in the range of 2,000 calories. By the looks of it, Americans today are exceeding these limits. And they wonder why they are experiencing strokes, heart attacks, and becoming diagnosed with diabetes. Lastly, more health education could influence the populations mindset about the need to eat sugary items. Media has played a huge role in advertising greasy items. Instead, we could use this strategy to discourage our customers from purchasing fast foods, stressing our concerns of obesity. Our targets would be the same audience that was exposed to fattening commercials. Raising awareness within our communities, and then our country is what the U.S. lacks today. It has been said that You are what you eat, but are any of us aware of exactly what we are putting in our mouths? They may display what supplies make that particular meal, but do they show how much butter they use to cook steaks? Apparently, the U.S. Department of Agriculture says hamburgers have been growing from 1 ounce in 1957 to 6 ounces in 1997, (Oliver par. 11). If 1997 was sixteen years ago, just imagine how hefty burgers are today? Notifying our customers about junk food should be our leaders priority. It would be irresponsible not to try everything we can to save livesPeople are dying everyday due to sugary products, (Bloomberg qtd. in Heaton par. 5). I couldnt agree more with Mayor Bloomberg of New York. He is probably the only official that wants to institute a fat tax to give back to the people he represents. Americans are self-centered, and their main focus is money. No one cares if theyre putting ones life in jeoparady by creating harmful grubs. If one was to take a stand against these fast food companies, itll have to start with our leaders. On the other hand, controversies have made society equivocal about the implementation of taxation on packaged foods. As expected, citizens of America claim that the government is becoming too controling, and their freedom of choice is being stripped from them. While our officials  intensions are to perpetuate the corpulence widespread, others feel provoked because they believe the government is trying to dictate their intellect (Lewis par. 3). Our leaders stress that taking care of the well-being of our internal organs should be our priority. However, the public refuses admit to the valuable advice they articulate. Many feel as if they were to say, Who are you to tell me what I can eat and not eat? Its only fair that the people have the last say. After all, this country was established fighting For the people, by the people (Star Spangled Banner). On top of that, as stated in an article by Jen Kalaidis, tax also costs [the] country an estimated 1,300 jobs because employees would no longer be needed in food retail sectors. Although an collection of occupations would be lost, many tend to give in and develop the mindset of a pessimistic. As Alexander Graham Bell, (an eminent scientist, engineer, innovator, etc.), proclaimed, When one door closes, another door opens. The message he speaks of is about preserverence and circulating nothing but positive thought within your mind. Americans who fear losing their jobs should realize that plantation fields and factories will demand more and more employees once the fat tax is instituted. The fields will require more man power for labor work, and for manufacturing purposes as well. You will soon after notice that grocery markets will have job oppertunites. Its actually a ripple effect, and once the economy is back to the way it was before the nation debt came about, the unemployement will be no more. Therefore, it is essential to communicate the outweighing benefits of a fat tax to the public now, before America begins to hit a downfall in the next five years. Junk food should not be outlawed, nor should it be cheap. If Americans want to continue this portliness evolvement, they can expect to see excessive aftermath in death rates. These unhealthy eats are about to rebuild our countrys values soon enough. However, with the assistance of this Twinkie Tax, I believe we could expect a tangible decline in Americas death progression and health expenses, a promotion of organic products, as well as more programs raising awareness of corpulence. Works Cited Chan, Amanda L. â€Å"Raising Junk Food Prices Could Spur People to Consume Less: Study.† The Huffington Post. The Huffington Post.com, 12 Dec. 2012. Web. 26 Apr. 2013. Dietz, William. â€Å"Obesity ProCon.org† Obesity ProCon.org. Search Engine Optimization, 19 Apr. 2013. Web. 26 Apr. 2013. Elder, Larry. â€Å"Just How Fat Are We?† WSJ: World Stream. WND Commentary, 1997-2013. Web. 26 Apr. 2013. Fiore, Kristina. â€Å"Junk Food Tax Could Improve Health.† ABC News. ABC News Network, 10 Mar. 2010. Web. 06 May 2013. Heaton, Richard. â€Å"NYC Soda Ban Overturned then Appealed.† Digital Journal (2013): n.pag. Print. â€Å"Junk Food.† Dictionary.com. Dictionary.com. n.d. Web.05 May 2013. Kalaidis, Jen. Should the U.S. Adopt a Fat Tax? The Week [New York] 25 Feb. 2013: n.p. Print. Lewis, Catherine. â€Å"The Junk Food Tax: How Much are We Willing to pay to get America Healthy?† Your Health Information Center. Insiders Health, 2011. Web. 5 May 2013. Medical Weight Loss Resources. Top 10 Obesity-Related Diseases. American Heart Association, Centers for Disease Control, National Institutes of Health, 23 Apr. 2013. Web. 16 May 2013. Mozes, Alan. â€Å"The Fat Tax.† A Controversial Tool in War Against Obesity. (23 May 2005): 2-3 Print. Oliver, J. Eric. â€Å"A Big, Fat Problem.† Fat Politics: The Real Story Behind Americas Obesity Epidemic. Oxford: Oxford UP, 2006. 1-4. Print. Sutherland, Amber. Smokers Huff Puff Over New Cigarette Tax. New York Post. New York. 3 July 2010: 1-2. Print â€Å"Would Imposing a High Tax on Fast Foods and other Unhealthy Foods Help Combat Obesity Issues in U.S.?† Debate.org. Centers for Disease Control Prevention, 22 Nov. 2010. Web. 29 Apr. 2013.

Sunday, July 21, 2019

Reflective Assignment on Inter Professional Education

Reflective Assignment on Inter Professional Education Inter-professional education allows students studying to be health professionals to work as part of team on a piece of work and to learn about different health professionals that there is (Barr et all 2005). In this assignment I will use Gibbs (1998) model of reflection (see appendix 1) to reflect on some of the work that the group and myself carried out and ways in which it could be improved. The aspects of working on the group poster that I enjoyed the most were getting to meet new people and learning about the different health professionals and how they work together. In addition to this I enjoyed thinking and researching which health professionals would help Joe and in what way they would help him. I also enjoyed helping to design the poster itself. A team is a group that work together, you dont become a team until you have developed methods of working together and relationships have been formed (Levin 2004, pp. 7). I agree with this quote from Levin because if relationships havent been formed individuals may find it more difficult to put forward opinions and speak in front of others. To work effectively as a team methods of working do need to be put in place. As a team we did do this by making rules at our first meeting. These rules were not followed and I now feel I should have reminded group members about them. I found keeping in contact with some of the group members difficult. Verbal and non verbal communication is important between health professionals and between health professionals and the patient. If people do not communicate effectively, it can have a bad outcome. In some cases this may lead to death. Analysis of 2455 sentinel events reported to the Joint Commission for Hospital Accreditation revealed that the primary root cause in over 70% was communication failure. Reflecting the seriousness of these occurrences, approximately 75% of these patients died. (Flink et al, cited in Leonard et al 2004, p. 86.) One member of the group in particular, missed a lot of the meetings as although we were sending her the email and texts she never received them. It turned out she had a new number, which she didnt inform us about. When we did get her new number she did attend more meetings and became more involved in the process of the poster development. In the future I would ask group members t heir preferred way of me getting in touch with them or I would use web ct to communicate and arrange meetings. However, the internet was not always reliable in halls as it did not work on many occasions. To solve this I had to try and get in contact with my group members by phone. Even though it may be time consuming In the future I would put it on web ct, send an email and a text. After three ways of communicating it would be more likely that all group members would receive the information of when and where the meetings were. The use of web ct would also allow the group lecturer to see that meetings were being arranged. During the group meeting itself I felt there was quite a calm atmosphere, although group members including myself sometimes got distracted and spoke about something other than the poster; on more than one occasion we spoke about what we were doing at the weekend. I feel this was sometimes due to certain group members being behind in tasks so there was nothing more other group members could do until they had completed their part of the task. When this happened, sometimes we helped each other to complete what another group member may have been struggling with or never managed to get finished because of other course work. We understood this in some circumstances. This shows some of the good teamwork that went on within the group. On one occasion I felt quite undermined by one group member because, as a group we had decided to use a ring of people for the poster but she didnt like the idea and refused to use it, as a result of this we came up with another idea which we gladly all agreed on and it worked well. If this had happened again and the original idea was a definite favourite of the group I think the group should approach the individual, as the majority liked the idea. To make the meetings more effective we should have kept a note of the main points that were discussed and the individuals thoughts and feelings towards the discussion (Germov and Williams 2001. PP 127 129). This would have been helpful to look back on for writing the group reports, this assignment and in particular the peer group marking. I feel I was able to contribute my time and effort well to the group. Even though I was on placement for seven weeks I made sure I didnt miss any of the meetings. I wanted to be able to voice my opinions and to help in every aspect of working towards the poster. According to Belbin (2001) there are many roles you can take on as a group member. These include plant, resource investigator, co-ordinator, shaper, monitor evaluator, team worker, implementer, completer finisher and specialist. (Belbin 2009). I believe my role in the group was clearly a co-ordinator as I along with another group member arranged the meetings and towards the end reminded, people about meetings as this was something I noticed needed to be done for some group members. I promoted decisions by being the one who came up with the idea of the title Help is at Hand. This was agreed by everyone to be a good heading for the poster. I also put forward my ideas and opinions. I do feel I should have spoken up more when the other co-ordinator in the group decided she didnt like the idea that the majority of us liked. However as I stated earlier the end result of the poster was not only in my opinion but the group as a whole, positive. In addition to a co-ordinator I also feel I was a complete finisher as I was conscientious enough to get the tasks done in time and checked for errors. A weakness, which I had, was worrying unduly (Belbin 2009). The reason behind this was because some group members were not putting as much work in a myself and another group member; so I felt I would have to lower their score on the peer group marking which would also lower my overall grade. I found this unfair but it was something that had to be done. There was one member of the group that I got on well with this was the other co-ordinator. The reason I got on well with her was because she attended all meetings and we worked well as a pair. On one occasion a member of the team hadnt done the report that they were suppose to do and I realised this late at night and myself and the other co-ordinator had to work on this over the phone to meet the deadline. I wouldnt say there were members of the group that I found it difficult to work with, but some members didnt contribute to the task as much as they should have and follow the rules that were made in the first meeting. This annoyed me as they were nice people and I didnt want to fall out with them over approaching them about attending meetings. I feel I helped to solve the problem of the team member who wasnt attending much as I got her new number and also found that contacting her through a social networking site to remind her about the meetings was somewhat easier. I do feel that the ways in which you communicate with people are specific to each individual and everyone has their preferences. In the future I will ask my group members their individual preferred way of communication, even though this may take more time, it will be more effective. To conclude this assignment, the group were strongly supportive of each other because when one group member was on placement we still kept in contact with her, sending her pictures that we were going to put on the poster and the layouts of the poster to get her opinion on it. I feel the group had two clear leaders. A leader is defined as one who influences others to accomplish a goal or objective. This person contributes to the organization and cohesion of a group. (Wilson 2009). A leader can be beneficial to teamwork as they make sure that the group is on task and that deadlines are met. They will encourage group members and may give information on how to carry a task out. One of which was myself as I mentioned earlier. I think that this helped the group otherwise meetings would not have been arranged and report deadlines would not have been met. One of the occasions when I did this was when I sent a copy of the Harvard referencing guidelines to all group members. I was very pleased with the overall outcome of the poster as were the rest of the group. The poster stood out well which was good but there was some spelling and grammar errors in it which we would have lost marks for. Next time this should be checked by the whole group to be sure that there is no mistakes and sent to the tutor to have a look at before presenting it. Reflecting on this assignment I have used a range of sources as evidence for what I have said; these include books, websites and journals.